Return & Exchange Policy

At Karas Gold, we are committed to offering you the finest selection of gold jewelry. As a dedicated retail store, we hand-pick every piece to ensure it meets our high standards of quality and style. We want you to feel confident in your purchase.

1. Return & Exchange Window

You may request a return or exchange within 3 days from the date you receive your order.

Requests made after this 3-day period will not be accepted.
To initiate a return, please contact us immediately via [WhatsApp/Email] so we can guide you through the process.

2. Doorstep Inspection Policy (Recommended)

We understand the importance of seeing jewelry in person.

Inspect Upon Delivery: We encourage you to open the package and inspect the item while the courier is present.
Immediate Return: If the item does not meet your expectations or if you decide not to keep it for any reason, you may return it immediately with the courier.
Delivery Fees: Please note that if you choose to return the item on the spot, you are responsible for paying the delivery fees. The courier must be paid for the trip even if the item is returned.

3. Eligibility for Returns (After Delivery)

If you accept the package and decide to return it within the 3-day window, the item must be in the exact condition in which it was received:

Unworn & Unused: The jewelry must show absolutely no signs of wear, scratches, or alteration.
Tags Intact: All price tags, security tags, and labels must remain attached and unbroken.
Original Packaging: The item must be returned in its original box/pouch.

4. Non-Returnable Items

Please note that the following items cannot be returned or exchanged:

Items that have been resized, engraved, or modified at your request.
Earrings (for hygiene reasons), unless there is a defect found immediately upon inspection.
Items showing any sign of wear or damage caused by the customer.

5. Refunds & Processing

Return Shipping: If you return the item after the courier has left, you will be responsible for arranging and paying for the return shipping to our store.
Inspection: Once we receive the returned item, our team will inspect it to ensure it is in its original retail condition and weight.
Refund Method:
- For Cash on Delivery (COD) orders, refunds are typically issued via InstaPay or Mobile Wallet (e.g., Vodafone Cash) after the item passes inspection.
- Shipping fees are non-refundable.